Strategic Partnership

As businesses continue to evolve at a rapid pace, the role of technology becomes critical to the way we work. This continuous evolution brings the need to develop and implement a scalable IT strategy that can face the challenges and cope with the amount of workflow. According to an estimation, 48% of companies report tech-performance issues daily, and only 33% report regularly collecting data and quantifying the impact of failures.

As an IT managed service provider, Cloudland understand that there are two key elements to forming a successful partnership.

Tactical
The operational engagement ensuring users are having a great experience and service levels are being met with reporting to highlight areas that may require work (for example: Ticket summary may point to user training, a hardware fix or may require discussion with a 3rd party provider). These business improvement areas may also inform strategic engagement depending on level of complexity and consideration requirements.
Strategic
Engagement to address future strategy. Review of any planned projects and budget for the financial year. Identify any issues or risk. Plan for success, set up for productivity and ensure we are executing agreed outcomes.

Forming an IT strategy is about designing a comprehensive roadmap that describes the application of technology to achieve your technology and market objectives. In other words, it is the route to align technology and operations with business goals.  An IT strategy is a written document describing the various factors that influence the businesses expenditure and use of technology. This approach should ideally complement and support forming the overall strategy of a company

There are many reasons why a business requires an IT strategy: to satisfy customer needs, improve business operations and maintain, promote, and provide fit for purpose solutions.

Here are several vital aspects in the creation of a successful IT strategy.
1. Alignment with Business Goals

The first step to create an IT strategy is to consider your business priorities, e.g., the revenue strategy, development strategy, marketing targets, the latest collaboration prospects, the demand prevision, the logistics, etc.

2. Gather Key Stakeholders Information

You need to understand and assess essential technology developments in the market and develop a future IT plan that meets the current technical needs and encourages the organisation’s potential growth.

3. Define It Needs and Scope
The next step is to determine your IT plan criteria and times and ensure it addresses each business unit’s aims and the company as a whole.
4. Current Capacity and Infrastructure Analysis

You need to make an inventory of the existing resources such as the hardware and core applications, so you can detect any gaps in the current ability to see how best you can meet your goals with the fewest possible delays and in the most economical manner.

5. Define Overall Architecture

Now that you have a firm idea of where you are and where you have to go, it is time to learn how you can get there by mapping the IT infrastructure, which involves applications, hardware, other necessary tools, and services.

6. Set the KPIS

There’s a quote, “What’s measured is finished.” And to get that ‘measurement’, you need to make certain that your IT strategy takes your company to its destination and identifies a collection of KPIs to quantify its performance.

There will be different key metrics depending on the type and focus of each part. Measurement of agility, project completion time, client and employee satisfaction, sales and marketing ROI, capability usage, service quality metrics (e.g., number of support desk calls), etc.

Make the necessary changes as measurements are made. This way, improvement actions are taken on time, without jeopardizing the plan’s objectives.

7. Obtain the Buy-in and Validate Budget from Leadership

You need to ensure executive approval and an appropriate budget for executing the strategy after everybody has become excited about the idea.

Prepare a data-driven forecast of the ROI of IT programs to include senior Managers. You will make sure that all contingencies are met so that you can allocate the right financial resources.

Importance of Creating an IT Strategy

When done correctly, an IT strategy will boost your businesses growth and productivity. You should help your objectives and employees and ensure that your technology investments bring benefits to your business.